At Tesoro Jewels, we're proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we ship your custom jewellery order.

1. General Shipping Information
We currently ship throughout the United States. Shipping options, costs, and delivery times may vary depending on your location.

2. Processing Time
As each piece is custom made to order, orders are typically processed and crafted within 2–3 business days (Monday to Friday), excluding weekends and holidays. During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates
Free Shipping – We offer free shipping on all orders, with no minimum purchase.

4. Estimated Delivery Times
Here's what to expect once your order is processed:

Processing Time: 2–3 business days (Monday to Friday)
Transit Time: 4–9 business days (Monday to Friday)
Total Delivery Time: 6–12 business days
Order Cutoff Time: 6:00 PM
Time Zone: (ET) Eastern Time – North America

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Shipping Restrictions
We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. Certain items may be subject to shipping restrictions depending on United States-specific regulations or carrier restrictions.

6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs. Please ensure your shipping address is correct at the time of checkout.

7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately at info@tesorojewels.store. We will work with the carrier to investigate the issue and find a solution as soon as possible.

8. Shipping Policy Update
We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page.

9. Contact Information
Store name: Tesoro Jewels
Company: AZZURRACLO LIMITED
Phone: +1 3074301533
Email: info@tesorojewels.store
Address: 3140 W. Main Street, Riverton, Wyoming, 82501, United States
Customer Support Hours:
Monday – Friday | 09:00 – 17:00 (ET)
Saturday – Sunday | 11:00 – 16:00 (ET)
We aim to respond to all inquiries within 24 hours.